what is the return policy at rooms to go

Is the Rooms To Get Return Policy Hard To Deal With? DoNotPay Can Help!

Rooms To Go customers have often complained of receiving underwhelming furniture that's either defective or appears inexpensive. Several innocent online buyers felt direct-up deceived upon receiving discolored, peeling furniture that looks zilch like the website photos!

Unfortunately, the Rooms To Become render policy remains tight-lipped nearly various aspects of returning a defective item. The company'due south uncooperative customer service only makes information technology harder for customers to return their purchases.

If you dislike your recent Rooms To Go buy, subscribe to DoNotPay and let usa handle the irksome render process for you lot!

A Detailed Insight Into the Rooms To Go Return Policy

Rooms To Go (RTG) dictates different return guidelines for e-commerce and brick-and-mortar sales. We'll aid you sympathise the intricacies of RTG's standard return policy for both online and in-store purchases.

Rooms To Become Return Policy for Online Sales

RTG's return guidelines for online purchases depends on whether your trade has been delivered or not—refer to this table for details:

Situation	Render Guidelines
Your merchandise is however to be delivered	You tin request a return (or cancellation of delivery in this case) just if the merchandise is not loaded on the delivery truck every bit per the latest order status You are butterfingers from canceling a commitment if you chose RTG'southward express or next-24-hour interval delivery service
Your merchandise is delivered or loaded on the truck	You can return the item within 48 hours of receiving it if your merchandise is delivered or already loaded on the truck for delivery You lot must return the item via UPS at your own expense and also ensure that it is delivered in intact condition

Rooms To Go Return Policy for Showroom Sales

RTG'south return policy for showroom sales can be pretty harsh—y'all cannot return an in-store purchase once information technology has been delivered to you lot!

When y'all've already paid for a showroom item, but it's yet to be delivered, you can cancel the sale merely within 48 hours of buy (to exist eligible for a full refund).

In example it's past 48 hours of purchase and the trade is however not delivered, you can cancel it, but RTG will only refund y'all for lxxx% of the amount paid.

Considering the strict guidelines and tight return window, be actress prudent while making a exhibit purchase.

Rooms To Go Return Policy—Common Questions Answered

Rooms To Go conveniently avoids explaining several important elements of their return policy, which leaves buyers confused. Based on the company's prevalent return practices, nosotros accept answered some of the most normally asked questions about their return policy.

When Can I Render a Defective Rooms To Become Item?

If you received a defective or damaged Rooms To Get item, you can:

Return it within the manufacturer or store warranty period (usually 3 years)
Ask for service under the RTG's Residential Furniture Protection Programme

You cannot access the above remedies for final auction purchases.

What Is the Rooms To Go Mattress Render Policy?

Rooms To Go has a uniform return policy for all its products, including mattresses. Nigh mattresses, nevertheless, get rejected for refunds because they are not returned in original condition.

Can I Render an Online RTG Buy at a Store?

No, Rooms To Get showrooms don't accept physical returns of any kind.

Will It Toll Me To Render Rooms To Go Merchandise?

If y'all're returning a Rooms To Become item, you may take to bear the post-obit expenses:

To-and-fro delivery expenses (between $400 and $500)
Restocking fee of $199
Other taxes or charges ready by RTG

How To Set Up a Rooms To Go Return—Explained

You lot have a limited set of options if you want to return your Rooms To Get merch—this tabular array will requite you the big picture:

Tin can You Initiate a Return Request Via	Yeah/No
DoNotPay	Yep
Email	No
Phone	Yeah
Letter of the alphabet	No
Website	No
In-Person	No

One of the biggest drawbacks of RTG's render policy is their inflexible return machinery—merely we tin help y'all work your fashion effectually it. If you want to initiate a return on your ain, follow these steps:

Ensure your item is eligible for return
Contact Room To Go'south customer service during work hours and country your sales order number
Explicate why you want to return the item (this stride is typically time-consuming equally service representatives normally ask a bunch of questions before accepting your return)
Note down the client support staff's instructions related to packing and delivery
Follow the instructions and use the nearest UPS service to send the item
Runway the package until it is delivered

Retrieve that RTG holds you responsible for the safety commitment of the package. Since most of the visitor's products are super pricey, it's better to insure your package to cover the risk of delayed deliveries and lost or damaged packages .

Don't Filibuster Your Return—Employ DoNotPay To Place a Render Asking ASAP!

Room To Get'south return deadlines are merciless—it'due south certainly a bad idea to concord on to a shabby RTG purchase for long. If you're pinched for fourth dimension, utilize DoNotPay to place an detail render request in under ii minutes!

Our app non but speeds up the return process only besides help you with:

Setting a deadline for quicker refunds
Securing a free aircraft label (wherever applicative)

Follow these instructions to return your RTG merch with our help:

Log in to your DoNotPay business relationship
Navigate to our Item Render Asking product
Interact with our chatbot to enter your purchase details
Click on Submit

We will instantly draft a customized return request alphabetic character and send it to Rooms To Go. Nosotros'll likewise continue tabs on the refund status for you.

If RTG takes longer than ten days to procedure your refund or disputes it, we can help you:

Write a demand letter
File a formal complaint
Sue them in a small claims court

DoNotPay Offers Solutions for Multiple Return Policies!

DoNotPay'due south learning center has return policy guides for hundreds of merchants—yous can check out some in this table:

Walmart	SHEIN	Kohl'due south	Sephora
Costco	Target	Ulta	Macy'due south
eBay	Wayfair	Nordstrom	REI
Zales	Kroger	Assistant Republic	Zappos
American Hawkeye	Princess Polly	Ann Taylor	Victoria's Secret
PetSmart	Petco	Zara	Mango
Bed Bath & Beyond	Bloomingdale's	JCPenney	Aldi

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There'southward so much more to DoNotPay than filing return requests. With our app, you can abolish any membership, sign up for a free trial risk-free, get a virtual credit card, sign upward for a clinical trial, map sex offenders in your area, and demand a refund from any airline.

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Source: https://donotpay.com/learn/rooms-to-go-return-policy/